My Experience with Dell Inspiron 1525

Currently, i have no issue with my Dell Inspiron 1525 and it’s working  like a charm with Windows 7. However, some of the issue i had experienced before that i would like to share with readers.

Suddenly System Shutdown with Blue Screen

There are several reason that can cause your system to die suddenly with blue screen or without blue screen withing a second.  This issue is very wide and finding out why it is happening is extremely tough task. Here are some of the reason that can cause your pc to die suddenly.

1. RAM (Random Access Memory) failure
2. Hardware failure
3. Improper hardware driver installation
4. Software issue
5. Overheating  Processor

I called Dell toll free number for the assistance.  Dell representative asked  me to run diagnostic utility to check any possible hardware error and re-call them with error number and description if any.  I run diagnostic utility and there was no error found by utility. Dell utility took about an hour to check all hardware. Maximum time was taken by RAM check. Again, i called Dell with the utility result and they asked me check BIOS Version number.  The BIOS version i had was A13 that was outdated. The representative instructed me over phone how to download and update latest BIOS version A16.  After the BIOS upgrade i never experienced this issue again. The representative told me to check system for a week and also told me they will call me week after a week to check how system is working . As they promised, they called me after a week to check weather issue resolved or not.

RAM Upgrade

As warranty upgrade, i also called Dell customer care for RAM memory upgrade from 2GB to 4GB. The customer care representative said they don’t have compatible RAM(DDR II) for your laptop (Inspiron 1525). I argued representative about this because there was only 6 month left i bought laptop and it was within warranty. Same RAM version still available in the market without Dell but i could not upgrade from others becuase it  could void my laptop warranty.

Extended Warranty

I asked about warranty upgrade from Dell customer care and they said i need to pay around 7K for one year warranty upgrade which is costly in comparison to other manufacturers. So, i finally decided not to go with warranty upgrade.